Frequently Asked Questions

If you are registering for a new DWCTraining.com membership or updating your profile because you have changed jobs and do not see the organization you work listed in the Primary Job list on Step 2 of 5, scroll to the bottom of the list and select "other" from the list and manually fill the require information in.

Yes, you can still register for a DWCTraining.com membership. On step 2 of 5 for the Primary Job, scroll to the bottom and select "Other". Fill the Organization Name with either Retired or Unemployed and your home address.

For Job Category select "Other" from the drop down box and fill in either Retired or Unemployed.

If you create a new account, the training's you have completed for DWCTraining.com do not carry over from your old account. DWCTraining.com does not carry over account information if you create multiple accounts under the same first and last name.

If you are unable to log into your account, contact the DWCTraining.com Customer Support Line to recover your account information. Do not create multiple accounts.

DWCTraining.com does not know what online course or training videos you are required to complete. This is decided by your employer.

If you are a member of DWCTraining.com and did not register online for a training event, but registered by fax, phone or email, it will not be added to your Virtual Training Transcript. You must register online for that training event to be added.

If you did register online for a training event, but attended the event and changed locations on the day of the event, you will be considered as a "walk-in" at that different location and the training event will not be added to your Virtual Training Transcript.

If you register for a multiple training events in the past, and then decided to become a member of DWCTraining.com later, those completed training events do not get added to your Virtual Training Transcript.

All online courses and training videos reset the first day of the new year. This will give you the option to retake the online courses and watch training videos for that current year.

Examples:

If you started to take the online course Recipient Rights on December 31, 2011, with a 50% competition and did not complete the course on that day, on January 1, 2012, all course reset and you have to retake Recipient Rights from the beginning.

If the current year is 2012, and you have completed the online course training for HIPAA Basics in 2012 you will have the option to print your certificate from that course.

If the current year is 2013 and you completed the online course training for HIPPA Basics in 2012 you will not be able to print the certificate from the course. The course has reset for the current year and you will have to print your certificate from your Virtual Training Transcript.

DWC does not send any information about your completed training's to your employer. It is your responsibility to print, fax, or email your certificates or virtual training transcript to your employer to meet the continuing education credit criteria you are require to complete. Some employers use DWCTraining.com's Training Action Prompt (T.A.P.) System to monitor their employees’ activates on our website.

Cancellation Refund Policy: Substitutions are permitted at any time. Cancellations must be received in writing no later than 10 business days prior to the training to dwchelp@dwihn.org in order to obtain a full refund. If cancellation is received less than 10 days prior to the training, no refund will be issued.

DWCTraining.com does not offer an online course devoted to Universal Precautions training. DWCTraining.com does offer the Infection Control and Standard Precautions training discussing the methods for reducing the spread of pathogens and communicable diseases. Infection Control and Standard Precautions can be found under Training, DWCTraining.com Online course, and list on the Required Course tab.

Yes, some of our live presentations do. The monthly Children's Mental Health Grand Rounds series carries CMEs, as does the quarterly System Transformation Learning Series (the topics in that series are generally related to Co-Occurring Disorders and other Adult Mental Health topics).